Your Questions, Answered

We take time to get to know each member — including interests, goals, communication style, and readiness — and make thoughtful introductions when there appears to be a good potential fit.

Introductions are never rushed or random.

Matchmaking timelines vary based on location, preferences, and availability. Some members connect quickly, while others take more time.

Quiet periods do not mean inactivity. During these times, we continue actively looking and provide support through workshops, coaching, and check-ins.

No. We do not guarantee matches or specific timelines. What we do guarantee is care, intention, and ongoing effort.

During the virtual call, you and your Find Love Safely matchmaker will get to know each other a bit. We will have a few questions to ask you about yourself, and you can ask us any questions you have as well.

Good question! The short answer is, "We don't know.

We consider lots of factors when making a match, and we don't know how many people will fit what you're looking for. But, there is no limit to the number of matches you are eligible for.

We will keep sending you matches until you let us know you no longer want to be considered for matchmaking services. And, you can simply pause your membership any time.

While we can't always get matches exactly right, here are some of the things we look for when making a match:

• Do they like some of the same things?
• Will have things to talk about on their date?
• Are they in the age range each other is looking for?
• Are they looking for the same type of relationship (e.g., friendship, long-term relationship)?

While we can't guarantee matches, you can trust that we will be dedicated to trying to find someone who's just right for you.

A good way to help increase your chances of finding a match is get your friends to sign up too! The more people we have in our database, the easier it will be to find matches for everyone.

This is the fun part! When we find someone who we think will be a good match for you, we will email both of you to let you know we found a match.

When we send our email, we will also include a bio sheet so you can see a photo of who you were matched with and learn a little bit about that person.

If you don't want to meet or go on a date with your match, that's okay! We will keep looking for matches for you until you either find a partner or do not want to be considered for matchmaking anymore.

No. After we email you your match's bio page, we step out of the process, and the next steps are yours to decide.

Dating and relationships can be really tricky sometimes, and some won't work out. When/if you are ready to date again, just let us know and we'll start looking for matches for you!

Yes. Personalized matchmaking is included in all programs.

• Core focuses on matchmaking with light ongoing support
• Essentials includes matchmaking plus live virtual workshops and caregiver summaries
• Concierge includes everything in Essentials plus monthly 1:1 coaching

Families can choose the level of program support that feels right and adjust over time.

Yes. Many families begin with the Core Program and decide to add workshops or coaching later if additional support would be helpful. Upgrades are always optional and can be discussed at any time.

During the virtual call, you and your Find Love Safely matchmaker will get to know each other a bit. We will have a few questions to ask you about yourself, and you can ask us any questions you have as well.

No. Matchmaking is never paywalled. Upgrading adds support, not access to introductions.

Yes. Families may upgrade at any time. Changes or downgrades are typically reviewed at renewal to ensure the best fit.

No. Find Love Safely no longer uses separate “Independent” and “Supported” participation models.

As our community has grown, we’ve learned that support needs are rarely one-size-fits-all — and they often change over time. Instead of asking families to choose a rigid model upfront, we now use one enrollment pathway and work together during the intake process to determine the right level of caregiver or support involvement.

Some members prefer to communicate independently, others involve caregivers closely, and many fall somewhere in between. All of these approaches are welcomed and supported.

Caregiver involvement is never removed or minimized — it is simply customized to fit each member’s needs and preferences, with clarity and consent from everyone involved.

Workshops focus on skills like communication, boundaries, online safety, handling rejection, confidence, and healthy relationships. They are interactive, supportive, and designed specifically for adults with IDD.

No. Workshops are for members. In the Essentials and Concierge programs, caregivers receive a short summary email after each session.

Coaching sessions provide personalized support tailored to the member’s needs. Topics may include dating experiences, confidence-building, communication practice, or problem-solving.

Coaching is supportive and practical — not therapy.

We understand that unexpected things happen. Coaching sessions canceled with at least 24 hours’ notice may be rescheduled. Sessions canceled with less than 24 hours’ notice, or missed without notice, are considered completed sessions. If missed sessions become a pattern, our team will reach out to help problem-solve and adjust support as needed.

Virtual workshops are included with the Essentials and Concierge programs.

Core membership includes matchmaking support but does not include ongoing virtual workshops.

Members who receive temporary or grandfathered workshop access will be notified in advance before any changes occur.

Safety is woven into every part of our work, including:

• Intentional onboarding and screening
• Education around boundaries, consent, and online safety
• Thoughtful pacing of introductions
• Clear communication with caregivers, when appropriate

Caregiver or support-person involvement is discussed during enrollment and your intake call.

During that conversation, we’ll talk through:

• Who should be included in communication
• How decisions are made
• What level of involvement feels appropriate right now

Support involvement can be adjusted over time as comfort, confidence, and circumstances change.

No. Support involvement does not take away a member’s independence or voice.

Our goal is to balance autonomy and safety in a way that feels respectful and appropriate for each individual. Members are always encouraged to express preferences, make choices, and participate actively — with support added where it’s helpful.

Yes. Members may have different levels of caregiver or support involvement, and this does not automatically prevent a potential match.

When support levels differ, our matchmakers consider communication preferences, comfort, and consent for everyone involved. If needed, we’ll talk through expectations before making an introduction to ensure the experience feels respectful and balanced.

We communicate based on the preferences established during enrollment and the intake call.

Depending on what’s been agreed upon, communication may include:

• The member directly
• A caregiver or support person
• Both, together

Clear communication expectations help ensure everyone feels informed and supported.

Yes. Support involvement is flexible and can change over time.

If circumstances shift or additional support becomes helpful, members or caregivers can contact us to update communication preferences.

Yes. All programs include free admission to local Find Love Safely events, when available in your area.

In newer cities, we offer free access to our virtual workshops for three months as a thank-you for joining early. These workshops, as well as the option to purchase one-on-one coaching sessions, provide connection and support while the local community grows. Events are added as membership expands.

Find Love Safely offers three membership options so families can choose the level of support that feels right. All memberships include personalized matchmaking and free admission to local events when available.

Core Program

• $349 per year
• Matchmaking-focused support
• Offered as an annual membership only

Essentials Program

• $1,299 per year or $129 per month (3-month minimum)
• Includes matchmaking plus twice-monthly live virtual workshops
• Caregiver email summaries after each workshop

Concierge Program

• $2,799 per year or $259 per month (3-month minimum)
• Includes everything in Essentials plus one monthly 1:1 coaching session

Optional one-on-one coaching sessions may also be added separately.

Find Love Safely provides ongoing, relationship-based services. For this reason, all membership fees and service fees are non-refundable once a membership term or service period has begun.

Cancellations

• All memberships are auto-renewing unless canceled in advance.
• You may cancel your membership at any time by contacting Find Love Safely in writing.
• If you cancel, your membership will remain active through the end of the current billing period, and you will not be charged again.

Refunds

• We do not offer refunds or credits for:
  • Unused membership time
  • Missed sessions
  • Changes in participation
  • Early cancellation
• This policy applies to annual memberships, monthly memberships, workshops, and one-on-one coaching sessions.

Coaching Sessions & Workshops

• Coaching sessions and workshops must be canceled in accordance with our scheduling and attendance policies.
• Missed sessions or late cancellations are not refundable and may be counted as used sessions.

Special Circumstances

We understand that unexpected situations may arise. While fees are non-refundable, we encourage members or caregivers to contact us if circumstances change so we can discuss next steps thoughtfully and respectfully.

Our goal is always to be fair, transparent, and supportive while maintaining the integrity of our programs.

Yes. All Find Love Safely memberships are auto-renewing unless canceled before your renewal date.

• Annual memberships renew yearly
• Monthly memberships renew monthly 

We send renewal reminders in advance, and you may cancel at any time by contacting our team. If you cancel, your membership remains active through the end of the current billing period.

Matchmaking is a thoughtful, relationship-based process that unfolds over time. Even at the Core level, our team spends time getting to know members, considering potential matches, and supporting introductions in a way that prioritizes safety and care.

An annual structure allows us to do this work without the pressure of short-term timelines and helps set realistic expectations for how matchmaking works.

Monthly billing is available for our Essentials and Concierge Programs, which include ongoing education and coaching. The Core Program is offered as an annual membership only.

Yes. Find Love Safely accepts Self-Determination Program (SDP) funds in California and has been approved by several Regional Centers and Financial Management Services (FMS) providers.

Because SDP plans are individualized, funding approval and payment processes may vary. We recommend speaking with your service coordinator and FMS provider to confirm how Find Love Safely services can be included in your plan.

Our team is happy to provide documentation or answer questions to support the approval process when needed.

Availability and approval may vary by Regional Center and individual SDP plan.

Members who join Find Love Safely in newly launched cities receive complimentary access to our live virtual coaching workshops for their first three months as a thank-you for joining early.

This is not a discount — it’s an added layer of support during the launch phase.

• You’re comfortable taking a slower approach to dating
• You already have strong communication and social skills
• You prefer minimal structure beyond introductions
• You want access to matchmaking and events without added programming

This option focuses on thoughtful introductions with light ongoing support.

• You’re new to dating or want more guidance
• You’d like help building confidence and communication skills
• You benefit from learning and practicing relationship skills
• You want caregivers to stay informed without attending sessions

This option offers the best balance of matchmaking and skill-building support.

• You benefit from personalized, one-on-one guidance
• Dating brings up anxiety or uncertainty
• You want regular support processing experiences and building skills
• You prefer a highly personalized approach

This option provides the highest level of individualized support.